Shipping Policy

FREE SHIPPING

We aim to to bring our customers great value and service. That’s why we provide free shipping for the items made or sourced in the the UK to the UK. This includes our Homemade, Vintage and Pre-loved Collections. We also provide free shipping for items not sourced in the UK, but accessed through our specially selected warehouses in Asia by ePacket or EMS and in USA by USPS.

 

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries when notified in checkout, we will contact you to discuss alternative sourcing for you.

LOST/MISSING PACKAGES

Festigal is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. However, If we have made an error we will fully take responsibility and rearrange for the original order to be sent to your correct address.  

CUSTOMS

I hope you appreciate that post-Brexit is presenting new challanges. We are unable to be responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you that require custom fees when they arrive in your country. However, we have been reassured that it is highly unlikely that the goods we offer will be subject to custom charges due to the low costs of the items we provide. We will provide updates on this Policy and for individual items as information becomes available about Brexit changes.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

    Location    *Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

Max delivery time – worst case scenarios - 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays